Business Telephone Systems

In today’s ever-changing world of telecommunications, it is more important than ever to be confident that your business is running as efficiently and economically as possible. At Integra, we view your communications services as an important investment toward achieving your business goals. Our team of professionals will work with you to determine how to best address the keys to your operational success through strategic telecommunications planning.

Whether you need a basic phone system or the latest in IP Telephony Solutions, Integra will help you navigate through the entire process, from selection and installation to training and on-going support.

Why Integra?

Integra is a unique single source provider of telecom equipment & network services.
While other companies may offer to act as a middleman between you and your phone company, Integra is, in fact, both your equipment service company and your telephone company. This unique combination allows Integra to provide:
- Integration and coordination of equipment and network services.
- Seamless installation, cutover and training for all new equipment and services.
- Unparalleled knowledge and resources to ensure that your business is taking advantage of the right technology in the most cost-effective fashion.
- End-to-end accountability with a single point of contact.
Integra offers a wide-range of technical solutions from the industry’s leading manufacturers combined with our Guardian Warranty and Maintenance Plan, the most comprehensive coverage in the business.

Product Information

Business Communication Platforms
Data Communications Equipment
Specialized Business Applications
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Business Communication Platforms

In order to address the wide-range of business requirements for our customers, Integra Telecom represents three of the leading telecom equipment manufacturers in the world - NEC, Inter-Tel and Mitel. Each of these companies was selected for their award-winning technology, reputation for support and commitment to past and future technology. In addition, all manufacturers support analog, digital, hybrid (digital/IP) and full-IP (Internet Protocol) platforms for today’s growing business. As a result, Integra is able to present our customers with a variety of options – across companies and platforms, so that you know you’re getting the right choice for you.

Click on a manufacturer’s logo to display more information:

About NEC
- Triple Diamond Dealer (Only 7 in the U.S.)
- Award-winning Electra Elite IPK II – Top selling small business system in the U.S.
Communications Platforms
- The NEC Elite® IPK II is a versatile communication platform, supporting both traditional voice and Voice over Internet Protocol (VoIP) on a single processor. It offers the deployment of traditional circuit switched technology, VoIP, or any combination, all from one system. End users have the freedom to adopt VoIP when and where it’s needed, so today’s technology investment is protected tomorrow.
  
  The Elite IPK II expands to supports larger and growing businesses. Just one IPK II platform meets numerous line sizes and protects the customer’s original investment. The Elite IPK II CPU is configured for 64 ports; but, growth up to 456 ports is simple with the addition of a single Port Key Upgrade (PKU) chip.
  
  The Elite IPK II delivers high-powered features to small businesses, growing businesses and medium sized businesses. Smaller companies get big company features with the Elite IPK II, and growing business simply grow their existing investment. Regardless of whether a business has 8 or 200 employees the IPK II consistently delivers a great system for the small and midsize business (SMB) marketplace.
- Simple Setup, Installation and Maintenance - PC Pro and Web Pro allow for online HTML-based programming access either onsite (PC Pro) or over the Internet (Web Pro). Using Web browser software and easy-to-follow wizards, programming time is reduced, error-free and simplified. The intuitive programming interface has a familiar Windows® look allowing users to quickly learn how to administer their site.
- Productivity Tools - The IPK II supports many types of phones: cost-effective, traditional wired phones, cordless, wireless, SoftPhones and video SoftPhones offer mobility and convenience, and reduce the time needed to return messages. A powerful PC Attendant provides your attendant or departmental answering position with immediate desktop access to call processing features. For employees who do not have attendant type answering responsibility, but who are power users, the Elite PC Assistant is the ideal solution. The desktop graphical application resides on a server and does not require adaptors on telephones. The application shares a central database and provides screen pops by integrating with many of the popular personal information management (PIM) applications, including Outlook, Act and Goldmine.
About Inter-Tel
- #1 Inter-Tel Dealer world-wide for five (5) consecutive years (2002 – 2006)
- Inter-Tel 5000 named Internet Telephony Magazine’s “Product of the Year” (2006)
- Acquired by Mitel Networks in September 2007
Communications Platforms
- Inter-Tel 5000 Network Communications Solution enables organizations to blend their voice system into their data network, creating a cost-effective, efficient communications environment. Inter-Tel 5000 offers an IP-centric communications platform which allows businesses to network geographically dispersed associates and locations, whether they're connecting offices and applications together over a data network, or deploying IP endpoints to on-site employees. Inter-Tel 5000 solutions support multiple software applications, resulting in operational efficiencies and a foundation for a more flexible infrastructure.
Presence, Collaboration & Messaging Applications
- Presence Tools simplify how, when and where the user wishes to communicate. These tools allow others to gain visibility into a user's situation, so they become more aware of key information, such as availability and location. Additionally, Presence Tools provide the ability for the user to stay connected to associates, customers, partners and vendors - especially if they're geographically dispersed.
- Collaboration Tools enable enterprises to foster a dynamic, real-time environment in order to share ideas and information in the pursuit of common goals. Collaboration Tools allow two or more people in geographically dispersed locations to communicate more effectively - streamlining business processes, improving customer care, enhancing employee productivity and reducing expenses.
- Messaging Tools enable businesses to have an always on channel of communication across time and geography. These tools capture incoming messages and store the communication history for immediate or delayed access. Inter-Tel's messaging technologies enable users to automate message capture for more effective time management, and enhance every element - sender, receiver/message and transport - of the communication process.
About Mitel
- Named Mitel’s "2006 Solutions Provider of the Year"
- Technology Marketing Corporation’s 2007 TMC Labs Innovation Award Winner
- Acquired Inter-Tel company in September 2007
Communications Platforms
- Mitel SX-200 IP Communications Platform (Up to 600 users) To be competitive, your small to medium-sized business needs to continually improve customer service, increase employee productivity, and reduce the cost of doing business. The Mitel SX-200® IP Communications Platform (ICP) provides "Large Company" communications features and applications to Small and Medium sized Businesses. The SX-200 ICP has the reliability and comprehensive features of a PBX, the ease of use and cost effectiveness of a key system, and the productivity-enhancing applications and networking efficiency of IP. It is the system you need now with flexibility to add functionality as your requirements change.
- Mitel® 3300 IP Communications Platform (10 – 65,000 users) The Mitel 3300 IP Communications Platform (ICP) provides enterprises with a highly scalable, feature-rich communications system designed to support businesses from 10-65,000 users. The 3300 ICP provides enterprise IP-PBX capability plus a range of embedded applications including standard unified messaging, auto-attendant, ACD and wireless. The 3300 ICP provides organizations with the opportunity to IP enable their legacy PBX's, protecting existing investments while delivering all the advantages of a converged infrastructure.
Advanced Mitel Applications
- Enterprise Management
- Remote Management
- Unified Messaging
- Wireless
- Mobility
- Conferencing and Collaboration
- Customer Interaction Solutions
- ACD/Call Center Management

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Data Communications Equipment

Integra understands that "convergence" has already arrived. If a business has not already taken steps to integrate their voice and data networks, they will be soon. The benefits and economics are just too compelling to ignore. In order to facilitate this important process, it is critical that your communications partner have expertise in "both worlds" as well as have access to the necessary technology to make it happen. Whether you are looking for cost-effective POE (power over Ethernet) switches to drive your new IP phones or looking for help designing a scalable infrastructure to support your future growth, Integra is the choice for you.

For more product information, click on a manufacturer’s logo below:

- The success of your business depends on making the right connections. Whether you are the owner of a small business or work remotely, you need a network that can scale to the demands of a continuously connected world. ADTRAN’s NetVanta networking solutions are fast, reliable and secure and designed for small and medium businesses.
- BlackDiamond® and Summit® Solutions > InfoWorld 2007 Technology of the Year
- Healthcare IT Magazine's 2007 Editor's Choice
- Extreme Networks has built a strong reputation on being able to address complex enterprise-level data networking issues while also making this technology affordable to small businesses. Easy-to-install and support, consistent GUI interface across all products makes this a strong consideration for today’s business.
- Cisco end-to-end enterprise network solutions form the most comprehensive line of networking products available in the industry. From the branch office to the WAN and campus backbone, Cisco products are the leading choice of the enterprise. Cisco offers a comprehensive line of products to address networking needs ranging from small shared LANs to large core switched environments, and from simple Internet access to multi-site WANs.

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Specialized Business Applications

A partial list of the Specialized Business Applications available from Integra includes:

ACD Management Systems
Appointment Reminder Systems
Audio/Web-conferencing
Call Accounting & Internet Tracking Systems
Call Logging/Recording
Computer Telephony Integration
Cordless & Wireless Phones
Custom IVR
Digital Surveillance Systems
Healthcare Solutions
Headsets
Music/Marketing-On-Hold Devices
Paging Systems
Power Protection & Back-up
Remote Device Management
Security Products
Video-Conferencing
Wireless Voice/Data

Integra is pleased to feature the following manufacturer’s products for our customers.

For more product information, click on a manufacturer’s logo below:

- SpectraLink offers a complete portfolio of wireless telephone systems for the workplace and is dedicated to meeting the communication needs of mobile workers. SpectraLink's products integrate with all enterprise telephony technologies, from the most widely used traditional PBX systems to leading-edge IP-based convergence platforms.
- OAISYS is a premiere developer of interaction management and voice documentation solutions for small-to-medium-sized businesses. Our solutions help companies attract and retain customers by digitally capturing customer interactions for simple retrieval, playback and management through intuitive interfaces to fit various users’ needs. Our solutions integrate to provide a communications solution that enables companies and employees to communicate more quickly, easily and efficiently.
- Verint® (formerly Mercom) provides award-winning interaction recording and performance evaluation solutions. With well over 6000 Audiolog™ Interaction products installed in leading call centers, mission-critical public safety and government agencies, utilities, and financial institutions around the world, Verint has achieved a reputation for excellence through solutions that transform recorded interactions into valuable business insight.
- IgeaCare Systems Inc. is committed to manufacturing state-of-the-art telephony based communication systems for all spectrums of the Healthcare Market. The igeacom is a Inter-Tel PBX driven device that integrates all the features and functions of nurse call, security, and wireless technology into one complete solution. Unprecedented solutions that create new revenue streams and so much more.
- Clear2there offers advanced video surveillance recording technology. The Vistaplex Digital Video Recorders by Clear2there are TCP/IP Network Servers that enable video surveillance over LAN, WAN or the Internet. Standard Internet browser compatibility eliminates the proprietary software normally required for remote access and monitoring.
- Trapeze Smart Mobile™ provides all the components required to deploy a world-class WLAN infrastructure of any size. It includes Mobility System Software, a full line of Mobility Exchange controllers, and Mobility Point access points, as well as the award winning RingMaster wireless management suite.