Webmail - Frequently Asked Questions

How can I check my e-mail from a web browser?

Integra's WebMail is available at https://webmail.integra.net.

What is WebMail?

Integra's WebMail allows you to access your e-mail from most web browsers. This gives you the flexibility to check your e-mail when you are away from your primary computer. Integra suggests that you use an e-mail program such as Outlook, Netscape or Eudora as your primary e-mail program then use Integra's WebMail for e-mail access when traveling.

How do I change my password?

You can either call ISP Support 866-871-1114 or you can change it with Integra's WebMail. When WebMail is open, go to Settings then select Change Password. Enter your old password and your new password then click on the change password button.

How long will Integra's WebMail sit idle before it automatically logs me out?

WebMail will refresh the folder list in the left pane every ten minutes. It renews your login each time and will not automatically log you out unless you change the default settings.

My messages in WebMail are gone. What happened to them?

By default, e-mail programs such as Outlook, Netscape or Eudora download messages from the mail server then delete those messages from the server to reclaim the space. If you check the last e-mail program that you used, you should find your messages.

Why can't I delete e-mail when my e-mail quota is full?

When e-mail is deleted from your inbox, the system first copies the message then places it in the trash folder. You need to have enough e-mail disk space to copy the message. To get around this, you can temporarily disable your trash folder so the message is deleted from the system and not stored in the trash folder. To do this, go into Settings then Folder Preferences. Under Trash Folder, select [Do not use Trash] and click the submit button. To delete the message, go into your inbox and delete the message. You will then need to turn the trash folder back on if desired. Return to Settings, Folder Preference, and select Trash for Trash Folder then click on the submit button.

Why can't I delete a large e-mail message?

To delete the message, the system will copy the message then place it in your trash folder. The large e-mail is putting your e-mail disk space over your allotted limit. To get around this, you can temporarily disable your trash folder so the message is deleted from the system and not stored in the trash folder. To do this, go into Settings then Folder Preferences. Under Trash Folder, select [Do not use Trash] and click the submit button. To delete the message, go into your inbox and delete the message. You will then need to turn the trash folder back on if desired. Return to Settings, Folder Preference, and select Trash for Trash Folder then click on the submit button.

How do I change settings so messages are automatically deleted from the system and not stored in the trash folder?

Disable your trash folder by going into Settings then Folder Preferences. Under Trash Folder, select [Do not use Trash] then click the submit button. Please be aware that you will now be unable to retrieve deleted messages.

How long will messages be stored in the trash folder?

E-mail in WebMail's trash folder stored indefinitely until you manually empty the trash.

< Return to E-mail Support