Integra Customer Care
Welcome to Integra Telecom's Customer Care Center.
For additional assistance, contact us.

You have not selected a Service Area. (Select one)

Mac OS X Mail Email Client Configuration Instructions

Compatible Operating Systems: Macintosh OS X

Introduction

This will set up your computer to access your Integra Telecom email using OS X's Mail program. These instructions will walk you through each step of the configuration to help the process move smoothly. It is recommended that these instructions be printed out and set aside for future reference.

Setting up

Close all open windows and running programs.

  1. Open Mail application.

    If this is the first time setting up Mail, enter the following into the window that appears:
    - Your name (if applicable): Type a name that will display to people you send email to.
    - Email Address: Type in your email address (i.e. address@integra.net).
    - Incoming Mail Server: Enter in "pop.integra.net" (without quotes)
    - Mail Server Type: POP
    - User Name or User Account ID: Enter the full email user name (i.e. address@integra.net).
    - Outgoing Mail Server: Enter in "smtp.integra.net" (without quotes).
    - Click OK to begin working with Mail. Disregard the following steps.


  2. Click Mail and select Preferences.


  3. In the window that opens, select Accounts. If you have an account listed under "Description" you may want to Remove it.


  4. Click Create Account or Add Account.
    On the Account Information tab, enter the following:

    - Account Type: Select POP or Pop Account.
    - Description: Type in your email address.
    - Email Address: Type in your email address (i.e. address@integra.net).
    - Full Name: Type a name that will display to people you send email to.
    - Host Name or Incoming Mail Server: Enter in "pop.integra.net" (without quotes).
    - User Name: Enter the full email user name (i.e. address.integra.net).
    - Password: Enter in your password.
    - SMTP Host or Outgoing Mail Server: Enter in "smtp.integra.net" (without quotes).
    - Select the Options Button under Outgoing Mail Server.
    - Change the server port to 587. Change Authentication to Password and enter your Email address for the User Name and the corresponding password. - Nothing else needs to be entered so click OK.
    - The new account should be listed under "Description". Close this window to continue working with Mail.

    Conclusion

    Now that the information has been entered into Mail, you should be able to send and receive email without error. If you would like to add another email address to use the same Inbox, just start at the beginning and work through the steps.

    Configure POP Email Request Interval

    1. Click on the Mail menu and go down to Preferences.
    2. In the accounts window, just below where the accounts are, make sure "Check for new mail" is set no lower than 5 minutes.

    If you require further assistance, please contact Integra ISP Support.