Dial-up Access — Frequently Asked Questions

What are your access numbers?

Our dial-up access numbers are available here.

Does the system support v.92?

Integra's Cisco Access Servers support the v.92 protocol. We can not guarantee whether you will be able to take advantage of v.92 with your modem.

Why can't I connect at 56k speeds?

First, it is important to note that you should never see your computer connect at 56,000(56k), but rather somewhere between 40,000(40k) and 50,000(50k). 56k modem speeds are difficult to achive and in some situations simply not possible. If you are connecting between 26,000(26k) and 36.000(36k), or less, and would like to investigate the possibility of obtaining higher speeds, check out what 56k.com has to say about this at http://www.56k.com/trouble/connect.shtml. If none of the suggestions work to increase your connection speed then it may not be possible to increase your connection speed over the current phone lines.

What can I do about frequent disconnects?

Frequent disconnects can be one of the more frustrating things that can happen while you are online. Here are some things to look for that can help prevent this from happening.

If you get disconnected after Outlook Express sends/receives email, then it is likely that it is disconnecting your session. You can check this by clicking Tools from the Outlook Express menu bar and selecting Options. On the Connection tab, remove the check mark from the box Disconnect after sending and receiving.
Too many background applications can starve software modems, or "win modems", out of resources. If your modem is a software modem, Lucent LT WIN, Rockwell or Conexant HCF/HSF/SoftK56, etc., check how many background applications are running. Programs in the task manager, "Startup" program group, and icons in the system tray indicate running programs. Consult the documentation of a program to find out how to get it to not startup with Windows.
Is there static of interference in your phone line? Data connections over analog lines are susceptible to noise on the line. If you suspect this may be causing an issue, check with your local telephone office to have them perform a noise test on the line.
If you have call waiting, it is possible that incoming calls are interrupting your data session. Check with your local telephone office to find out the correct code to disable this feature.

Can I use my dial-up account on multiple computers?

You are free to use your dial-up access account on as many computers as you like, however your account will only allow you access to the Internet on one computer at a time. If a second computer tried to gain access with your account while one computer was already online, it would be unable to connect.