CMO Escalation Process
A.3.4.1 CALNET 3 CMO Escalation Process:
The Integra Telecom CMO Escalation Process will be centered on the dedicated team Integra has in Sacramento to support the CALNET 3 contract. The Integra Program Manager will be the primary contact for all Contract issues, service failures or specific Customer issues within Integra.
The Integra CALNET Program Manager and the escalation support individuals are listed below with their contact information. The Integra CALNET Program Manager will be available 24x365 to resolve all escalation issues through the listed cell number or e-mail address. If for any reason the Integra CALNET Program Manager can not be immediately contacted then the 2nd Level Contact should be called.