Integra approved CALNET 3 provider for data networking and voice services

​CMO Escalation Process

A.3.4.1 CALNET 3 CMO Escalation Process:

The Integra Telecom CMO Escalation Process will be centered on the dedicated team Integra has in Sacramento to support the CALNET 3 contract. The Integra Program Manager will be the primary contact for all Contract issues, service failures or specific Customer issues within Integra.

The Integra CALNET Program Manager and the escalation support individuals are listed below with their contact information. The Integra CALNET Program Manager will be available 24x365 to resolve all escalation issues through the listed cell number or e-mail address. If for any reason the Integra CALNET Program Manager can not be immediately contacted then the 2nd Level Contact should be called.

1st Level​

​Integra CALNET Program Manager
Richard Hawkins,
Director Sales Program Manager
Office Number: 916 231-4156
Cell Number: 916 704-0165


​2nd Level

​Integra CALNET Sales Manager
Brian May, Manager Sales Government & Education
Cell Number :   916 203-1099


3rd Level

​Dave Gray,
Director, Government Sales
Cell Number:     801 691-3370


​The Integra contact information will remain posted on the Private Oversight Website as required by A.9.2 through the term of the CALNET 3 Contract. Integra will keep the posted Escalation contact information current throughout the Contract Term.
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