E-911 and PS/ALI Policy

Generally, the telecommunications carrier, working with the Customer, designs and provides the physical connection and routing from the demarcation point at the Customer location to the Public Safety Answering Point (PSAP). The PSAP is the entity designated in a specific geographical area as being responsible to receive and answer emergency "911" calls then dispatch help in response to the "911 call".

While all Customers should review and fully understand their E-911 coverage, owners of multi-line telephone systems, especially, should be aware of their systems. The owner should make sure that all stations are properly connected with the emergency network and that the 911 database that the PSAP pulls information from has the correct, up-to-date automatic location identification (ALI). Automatic location identification (ALI) information includes: the billing telephone number (BTN) (area code and telephone number), customer name, address, and emergency response location.

PS/ALI Demarcation Diagram

Click diagram to enlarge

Unless otherwise agreed, INTEGRA will provide Customer the following 911/E-911 service in conjunction with each of the following Services:

• For Basic Business Service (Plain Old Telephone Service "POTS") - INTEGRA will provide Customer with the network connection for each POTS circuit and will provide the appropriate PSAP with the automatic location identification (ALI), including the emergency response location, for each of Customer's POTS circuit(s) or POTS billing telephone number(s) (BTN).
• For Nexus Business Line Service - INTEGRA will provide Customer with the network connection for the circuit and will provide the appropriate PSAP with the automatic location identification (ALI), including the emergency response location, for each of Customer's Nexus circuits or billing telephone numbers (BTN).
• For Basic Business Line over T1 - INTEGRA will provide Customer with the network connection for the T1 circuit and will provide the appropriate PSAP with the automatic location identification (ALI), including one emergency response location, for each T1 circuit. INTEGRA may assign numerous telephone numbers to the Customer for T1 services, INTEGRA will provide the same emergency response location for all basic business lines or BTNs regardless of the number of lines or unique telephone numbers on that circuit.
• For Basic Voice Trunks, PRI Voice Trunks, and Analog Trunk Services - INTEGRA will provide Customer with the network connection for the trunk group and will provide the appropriate PSAP with the automatic location identification (ALI), including the emergency response location, for each trunk group. INTEGRA may assign numerous telephone numbers to the Customer for specified services over trunk groups, however, INTEGRA will provide the same emergency response locationfor all BTNs of the circuit or trunk group regardless of the number of lines or unique telephone numbers on that trunk.

Other than as set forth for each of the Services above, INTEGRA will not provide additional network connections and is not responsible for and will not make any changes or submit updates to 911/E-911 databases for any services. Customer will be responsible for providing all necessary 911/E-911 services as required by applicable federal, state and local laws, regulations, rulings, orders, and other actions of governmental agencies ("Rules"), including, but not limited to agreements with, and network or other connection to, the local PSAPs, maintain the necessary databases and updating and transferring the ALI to the appropriate PSAPs.

INTEGRA does not provide 911/E-911 service for any of its data services. INTEGRA does not provide PS/ALI Service* at this time, but INTEGRA will provide Customer with referrals to other companies who provide PS/ALI or emergency response services.

For questions regarding your 911/E-911 coverage or a referral for PS/ALI or other emergency service, please contact the Customer Care Department for your market area.

* PS/ALI Service (Private Switch/Automatic Location Information) is an enhanced service that allows multi-line telephone system owners to provide the specific address location of each extension or station to the PS/ALI database manager for E-911 service. Station, or location-specific automatic number identification (ANI) generated by a multi-line telephone system can then be passed directly to the E-911 system to identify the precise location of the caller and then passed to the appropriate PSAP for response. At the Customer's request, the PS/ALI administrator can update the appropriate E-911 database.

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