Carrier-to-Carrier Migration Information

CSR/LSR support is available Monday through Friday 8am-5pm (time zone dependent), except for the following Holidays:

New Years
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Day after Thanksgiving
Christmas Eve
Christmas Day

Holidays that fall on the weekend are observed the preceding Friday or following Monday.

CSR Requests:

Integra Telecom strives to return proper CSR requests within 2 business days. Requesting carriers should confirm Integra is the current carrier by confirming that all TNs show Integra as the current provider as identified by our name and SPID in NPAC or the LERG. This process should precede all CSR requests to Integra.

Any TN that does not match Integra's SPID, but it is an Integra customer, the CSR should then be obtained from Qwest/Verizon. As the requesting carrier, you are responsible for ensuring that you have the proper authorization before placing a request with Integra. Integra requires that an LOA accompany the CSR request.

Download Integra CSR/LSR contact information [PDF]

Covers Integra Telecom as well as acquired businesses: Eschelon Telecom, Electric Lightwave, OneEighty Communications, Unicom, Mountain Telecommunications and ATI.

LSR/Porting Procedures:

Interval Guidelines

FOC Response - 2 Bus Days
Due Date Interval - 1-50 TNs = 5 Business Days
Due Date Interval - 51-100 TNs = 10 Business Days
Due Date Interval - > 101 TNs = ICB

LSRs received after 3pm (time zone dependent) will be considered as having been received the following business day. LSRs with due dates less than 5 business days from date of receipt will be FOC'd with the standard 5 day interval. LSRs with a due date of more than 30 days out will be rejected.

Supplemental Orders:

Integra will make every attempt to meet the original due date request when the order supplement is received at least 48 hours (2 business days) before the established due date. In the event that Integra is unable to meet the original due date request, Integra will FOC a new date. If the supplement is received less than 48 hours (2 business days) from before the original established due date, use the Interval Guidelines published above to determine the revised due date.

Partial LNP orders:

All partial LNP requests should be noted on the LSR as a "Partial Port" in the Remarks section of the LSR. All telephone numbers should be clearly identified as to whether they are being disconnected. Any numbers not identified as being disconnected will remain with Integra and be billed to the customer from Integra.

Reuse of Facilities:

Integra encourages re-use of facilities for analog unbundled loops. The remarks section of the LSR should state, "Reuse of Facilities". The request type on the LSR should be shown as "BB" with an activity of "V" or "Z".

Inactive Telephone Numbers:

Integra will only port out active telephone numbers.

LSR Form Process and Submission:

The LSR form can be downloaded via the following link:

Local Service Request Form

If the carrier's LSR form does not meet OBF guidelines, it will be rejected.

The form should be faxed or e-mailed to the appropriate contact information as identified in the upfront Customer Care contact page.

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