What Customers Say About Integra

"The customer service that I've received from Integra has been very good. Person-to-person contact, no telephone menus to navigate, and I've never been placed on hold for an unacceptable amount of time. Upon receiving our first bill from Integra, it was very easy to read and point out how much we had saved by switching.

I was very hesitant to switch to a smaller company for our communication needs but after switching to Integra I can sincerely recommend that to others who are seeking cost effective communication alternatives."

Jeff Sims, HR Director
Utility Inc.

"I am very pleased to tell you that in my dealings with your company, I have received the best customer service I have ever experienced. My initial contact with your sales representative was very impressive. He was extremely courteous and helpful; he was very knowledgeable about the services he was representing. He offered to do an analysis or our current telephone services and what he discovered was amazing. He found that we were being overcharged for the services we had, being charged for services we didn't actually need, and being charged for services we couldn't even use.

In contrast to my previous provider, my calls to customer service at Integra Telecom have been wonderful experiences. I have had occasion to call several times to work out a few "glitches" in our new service. Each time a real person answered my call no later than halfway through the second ring! No computer answering services at Integra! I will add gladly add that our "glitches" were addressed an solved right away, usually within the same day. Thank you for continuing to provide such wonderful customer service."

Lucy Santa-Cruz, Executive Assistant/Office Manager
Lakewood Chamber of Commerce

For more on the Lakewood Chamber of Commerce, visit their website at www.lakewood-wa.com.

"I just switched over to your service and I wanted to express my gratitude to you all for a job well done. The transition was smooth and everyone has been very helpful. The salesperson had everything coordinated well, and this made the switch to Integra a pleasant one.

I have called into the call center on a few occasions and you answer on the first ring, which is outstanding! It is wonderful to be able to contact a live person rather than an automated system, and I appreciate the service I receive with such politeness."

Randy M. Multack, CPA

"HSC Real Estate has made the switch to Integra Telecom and has been very pleased with the service received at all levels. Installation of our PRI and DSL went very smooth as they met or beat every date of service they gave. Switching over our long distance was painless and transferring our web hosting to Integra went smooth as well. The service we've received has always been very responsive and professional. I would recommend them for all your company's telecommunications and Internet needs."

Chad Morgan, Technology Administrator,
HSC Real Estate, Inc.

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