What Customers Say About Integra

"Integra has a lot of products to offer. We get everything we need from them - even our long distance. Many of our clients are international, so there's no face to face contact. That means almost 100% of our communications happen through phone, fax and e-mail. But our previous provider wasn't responsive to our needs.

We changed providers when we moved into our new office space. We moved in on Friday and by Monday our lines were 95% ready to go. The other 5% was because our internal people hadn't quite finished their part yet. There was no down time at all — it was painless.

So far we've only had a couple glitches with our T1 line…and both times Integra sent someone out that day and fixed it right away. They're a good group of people - very easy to talk to, flexible and helpful."

Bill Chan, CFO
Aerosim Technologies

"Of course we rely on both our phones and the Internet to do business. Even though the little down time we've had since going with Integra was the fault of our local phone company, Integra acted on it right away and let us know what was happening.

Our cutover was just a little bumpy, but Integra was very responsive. They got right on it and we didn't suffer any setbacks.

Their sales people are quick to respond, and answer all our questions in a concise manner. The tech department is knowledgeable; being a technician myself, I appreciate that. And it makes a big difference having them local. If you need something, they get it right to you.

We had a billing nightmare with our previous provider. We couldn't read their invoices and we're still trying to clear up some issues from a year ago. Integra is 120 billion per cent better! You can read the bill, it's precise and there are no goofy charges. Things are so clear with Integra… there's no run-around."

Alan Schostag, MIS
Wessin Transport

"Of course we count on our lines every day. We do a lot of cold calling, so the phone is how we find many of our customers. Our Internet connection is important to us too. We need e-mail to find out about software alerts; and our customers find out who we are (and get details on the classes we offer) at our website. Integra has been great. The speed we get with our DSL is good and we haven't had any down time at all.

I was a little wary after our past experiences with another provider - our website went down for 2 weeks! But our switchover to Integra was smooth. We set up the date and everything happened just like it was supposed to.

Our previous provider was awful. We had problems getting online, problems with billing, problems with service. Nothing they promised us ever came true. Our Integra rep knew what we needed, and how to make it happen. The people at Integra are professional, and they deliver what they promise!"

Steve Pierce, President
Techware

"I'm utterly amazed at how wonderful Integra is. I love the one-on-one service. I get to work with one person who really knows me.".

Two days after Integra hooked up our 7 lines and one fax line, they called to see if everything was going OK. Then a week later they actually sent a letter double-checking that everything was still going smoothly. You guys actually care if your customers are happy!

We're a phone counseling service. Our phones are our business. If we didn't have reliable lines, we wouldn't be here. I did a lot of checking around before deciding who to go with- Integra was definitely the one.

I had one little question with my first bill. Integra responded right away - they were so helpful - and now it's really clear."

Laurie Moser, Assistant Director
Women's Cancer Resource Center

"When the Integra sales rep was in my office, closing the sale, I asked, 'What's the Integra customer service number?' As he sat there, I called customer service, asked a number of questions, and got the exact same information that he was giving me. Turns out it wasn't just a sales pitch. I was convinced!

I was highly verbal about the need for the switchover to be seamless. And it was. I really appreciated not only the smooth transition of the physical lines, but also Integra's support with the legal forms for canceling our previous provider.

Customer service is important to me. I believe strongly in face-to-face, person-to-person communication about business. There was too much bureaucracy to deal with at our old provider. With Integra, I can talk to you people! I get a reasonable price and great customer service."

Naomi Chu, Property Manager
Hennepin Center For The Arts

< Return to Customer Profiles