Customer Since: 2008
Year Established: 1994
Employees: 52
Interesting Fact:
SearchAmerica has helped more than 5 million people in need obtain financial assistance for healthcare services.
Address:
6450 Wedgwood Road
Maple Grove, MN 55311
Phone:
(763) 416-1000
Web site:
www.SearchAmerica.com
Consider the dilemma faced by most hospitals today.
To paraphrase, their mission statements often read something like "Provide compassionate, quality healthcare services while, at the same time, keeping an eye on the bottom line."
It's a tall order in today's healthcare environment, particularly for the not-for-profit and faith-based healthcare organizations that make up the largest segment within the hospital industry. Providing care without financial discipline leads to insolvency. Conversely, over-attention to the business goal leads to heavy-handed collections practices and poor public relations.
Since their founding in 1994, Minnesota-based SearchAmerica has been helping hospitals manage this delicate balance. Today, 9 out of 10 hospitals nationally use SearchAmerica's real-time, integrated information services to screen and qualify patients during registration, thereby establishing an accurate financial relationship early in the process.
Using SearchAmerica's predictive information, hospitals improve their revenue cycles, while patients receive advance financial counseling and awareness of charity and government-funded programs like Medicaid that can assist with their payment obligations.
With 24 x 7 data access and support required by their customers, SearchAmerica CEO, Dan Johnson is acutely aware of the importance of a close relationship with their telecommunications partner.
"We are a high-tech, 'Software-as-a-Service' company that relies heavily on our telecommunications infrastructure," he says. And based on reputation, dependability, and price, Integra Telecom became his recent choice to serve SearchAmerica's headquarters with an array of private line, Internet access and local voice services.
"We have a significant percentage of remote office employees in our workforce," Johnson explains. "Approximately 23% of our employees work from remote offices and approximately 65% need to regularly access the corporate network using secure PDAs. We also have a local call center for customer service and billing issues."
"Integra really goes out of their way to make sure that we are satisfied with the service. During our recent office move, a member of the Integra service team actually called me to tell me how they had discovered and resolved a small problem they had identified that had not yet impacted anyone in our office. They were fixing things before we even knew that we had a problem."
Johnson says, "It is helpful having one point of contact with our telephony provider, and it is reassuring to know our contact person will always respond quickly and professionally, regardless of the issue."
For more about SearchAmerica, A part of Experian, visit SearchAmerica.com.
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