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Morgan Jewelers

Integra Customer Since: 2001

Year Established: 1914

Employees: 150

Principal:
Nate Morgan

Interesting Fact:
Morgan Jewelers originated in Pocatello, Idaho, specializing in calibrating time pieces for railroad employees.

Address:
18 locations throughout Utah, Oregon, California, Montana, Nevada, and Washington

Phone:
(801) 328-8511

Web site:
www.MorganJewelers.com

Morgan Jewelers

Integra Telecom is proud to serve Morgan Jewelers, a third-generation, family-owned business headquarted in Salt Lake City.

With 18 stores in 6 western states, Morgan Jewelers has come a long way since their humble beginning in 1914. The Morgan family founded the company in Pocatello, Idaho, selling jewelry and watches to the people of southeastern Idaho and northern Utah as a full-service jewelry store, including on-premise jewelry and watch repair.

In the early days, Morgan's was selected as the official inspector for the railroad, meaning all railroad employees in the area had to have their railroad watches inspected and calibrated at Morgan Jewelers. Founder Nate Morgan, who knew the railroad had strict rules for timepiece accuracy, set up a unique arrangement whereby railroad employees could have the calibration expenses deducted from their paycheck. Workers could keep up on the maintenance of their timepiece and pay in a more convenient way.

Ninety years later, Morgan Jewelers has grown to employ 150 professionals, and enjoys market leadership in diamond and bridal set sales. They are the exclusive dealers for the Two Heart Collection, Love Story®, and Princess PlusTM diamond collections as well as many other national brands.

Besides their impeccable ethical reputation, Morgan Jewelers benefits from a number of competitive advantages. They hold the distinction of being the first credit jeweler west of the Mississippi. This in-house program helps young newlyweds find and finance the bridal set of their dreams. And Morgan's high-end product selection appeals to their discriminating, established customers as well.

Morgan manages its jewelry empire from its Salt Lake City headquarters, making it is a demanding user of telecommunications services. And Integra Telecom has been a good fit for this growing operation, serving Morgan with an array of local dialtone, dedicated Internet access, and long distance services since 2001.

Steve Sharp, Morgan Jewelers operations manager, says, "We've used the majority of all major telecommunications companies around. With Integra, every time we have had a problem or a request, we have had a response and a solution the same day. Integra's customer service is a level above any other company we have used."